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How play crot Handles Your Personal Data

At play crot, your personal data belongs to you — we collect only what we need to keep your account secure, process withdrawals, and deliver support when you…

Data collected only for account operationsDANA, OVO, GoPay & QRIS payment data protectedYour right to access, correct, or deleteSupport available 07:00–23:00 WIBEncrypted storage on every account

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What Data We Collect and Why

play crot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with play crot, we collect your name, email address, device identifiers, and the payment method details you provide — including wallet identifiers for DANA, OVO, GoPay, and QRIS. We use this data to verify transactions, resolve disputes, and keep your session

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secure across devices. We do not sell your data to third parties, and we do not retain payment credentials beyond the minimum period required for transaction reconciliation. Access to certain features depends on local law, and data handling for those features follows the same standards described
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here. Indonesian accounts, including those registered from Semarang and other regions, are subject to the same data retention and deletion rights.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, correct inaccurate records, or ask us to delete your account information, our privacy support team is ready to help. Reach us through any of the channels below between 07:00 and 23:00 WIB, seven days a week. We aim to acknowledge your request within 24 hours and resolve it within five business days.

Team online

Live Chat

Start a live chat session directly from your account dashboard to raise a data request. Our privacy team handles chat queries between 07:00 and 23:00 WIB, every day of the week.

Email Support

Send your data access or deletion request to our dedicated privacy inbox. Include your registered email address and the nature of your request so we can locate your account records quickly.

In-Account Request Form

Navigate to Account Settings → Privacy → Submit a Request on any device. The form routes directly to our data team and generates a reference number you can use to track progress.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

We have built our data practices around the principle that your personal information should be handled with precision, not convenience.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your chosen language and currency display. No third-party advertising cookies are placed without your explicit consent via the cookie banner shown at first visit.

Account Security

Every account is protected by hashed password storage and optional two-factor authentication sent to your registered mobile number. We log all login attempts and flag unusual access patterns, alerting you by email within minutes of a suspicious event.

Data Retention

We keep your account data for as long as your account is active and for up to two years after closure, solely to satisfy financial record requirements. After that window closes, your personal identifiers are permanently deleted from our servers.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and identity verification partners, strictly to complete your transactions. We do not share your profile, game history, or contact details with marketers or data brokers.

Payment Data Handling

Your DANA, OVO, GoPay, and QRIS wallet references are transmitted over TLS-encrypted connections and are never stored in plain text. Tokenised references are used for withdrawal matching, then discarded once the transaction is confirmed on both ends.

Your Right to Request Changes

You may request a full export of your account data, correction of any inaccurate field, or permanent deletion at any time using the in-account form or by emailing our privacy team. Where local law permits, we process deletion requests within five business days.

Your Privacy Policy Questions, Clearly Answered

The questions below cover what we collect, how long we keep it, how we protect payment details like DANA and OVO, what cookies we use, and how you can exercise your data rights. If your question is not listed here, our support team is available daily from 07:00 to 23:00 WIB.

We collect your name, email address, date of birth, and the payment identifiers you provide — such as your DANA or OVO wallet number. Device data like IP address and browser type is also logged for security purposes.

Your DANA, GoPay, OVO, and QRIS references are tokenised before storage and transmitted only over encrypted connections. We never store raw wallet credentials, and tokens are discarded once a transaction is fully reconciled on both sides.

We share your data only with payment processors and identity verification providers needed to complete your transactions. We do not sell, rent, or trade your personal details with advertisers, data brokers, or unrelated third parties under any circumstances.

We retain your records for up to two years after account closure to meet financial reconciliation requirements. Once that period ends, your personal identifiers are permanently deleted and cannot be recovered or accessed by our team.

We use session cookies for login continuity and preference cookies for display settings. A cookie consent banner appears on your first visit, letting you accept or decline non-essential cookies. Essential security cookies cannot be switched off as they protect your account.

Go to Account Settings → Privacy → Submit a Request on any device, or email our privacy team directly. We acknowledge requests within 24 hours and aim to complete them within five business days, where local law permits.

Contact us immediately via live chat, available from 07:00 to 23:00 WIB. Change your password straight away using the Account Settings page. We will investigate all reported incidents and notify you of our findings within 48 hours.

How play crot Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

In-Account Request Form

Six Ways We Protect Your Privacy

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Payment Data Handling

Your Right to Request Changes

Your Privacy Policy Questions, Clearly Answered

01 What personal data does play crot collect when I open an account?

02 How is my DANA or GoPay wallet information stored?

03 Does play crot share my data with other companies?

04 How long does play crot keep my account data after I close my account?

05 What cookies does play crot use, and can I turn them off?

06 How do I request a copy or deletion of my personal data?

07 What should I do if I think my account data has been accessed without permission?

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